The client had a complex technology infrastructure in place with multiple CRM systems such as Salesforce and SAGE in use across their products lines. The absence of a unified service desk and lack of integration with the Booking engine led to multiple ad-hoc telephony solutions being adopted. This led to a differentiated agent experience from one product line to another. Intellika stepped in to help them drive customer delight and consistency across product verticals.
The client was keen to build a reputation for customer delight and on-time delivery. However, their sales process had no dedicated end-to-end customer relationship management solution in place leading to customer disappointment.
Major challenges faced by the company:
Travel and Hospitality solution built on the Dynamics 365 platform helped in complete standardization and automation of the client’s workflows, delivering high productivity enhancements with a remarkable return on investment. The CRM seamlessly integrated with business-critical applications such as the booking engine to help foster customer delight.
Future readiness is everything in the age of digital disruption, transform or perish
Old Oriental Building, 1st Floor, 65 M.G. Road, Flora Fountain, Mumbai – 400 023.
Old Oriental Building, 1st Floor, 65 M.G. Road, Flora Fountain, Mumbai – 400 023.
