How we helped a global travel company drive efficiency in their sales process

Blog Author

Published

The client had a complex technology infrastructure in place with multiple CRM systems such as Salesforce and SAGE in use across their products lines. The absence of a unified service desk and lack of integration with the Booking engine led to multiple ad-hoc telephony solutions being adopted. This led to a differentiated agent experience from one product line to another. Intellika stepped in to help them drive customer delight and consistency across product verticals.

Recent Blogs

What is Azure DevOps ?

Azure DevOps As a decision maker, project manager, developer, operations manager in the organization, involvement

Read More »