How we helped a global travel company drive efficiency in their sales process

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The client had a complex technology infrastructure in place with multiple CRM systems such as Salesforce and SAGE in use across their products lines. The absence of a unified service desk and lack of integration with the Booking engine led to multiple ad-hoc telephony solutions being adopted. This led to a differentiated agent experience from one product line to another. Intellika stepped in to help them drive customer delight and consistency across product verticals.

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