With Microsoft Dynamics 365 CRM you get a flexible CRM solution that’s customizable to suit your business requirements.
Creating intelligent applications powered by Microsoft Dynamics 365 CRM allows you to provide adaptable, scalable solutions that transform customer processes and create new potential revenue streams. Position your organization to meet the changing needs of customers and capture new business opportunities with dynamic cloud-based solutions.
Microsoft Dynamics 365 cloud business applications break down data silos and promote collaboration across teams, unlocking new opportunities to drive digital transformation for your customers. Dive into the capabilities of each application and the opportunity it brings to your business.
Provide the best experience for existing and future customers, which means that we need to be consistent across all channels. From sales to customer service, operations, finance and operations, marketing, all channels need to work together to provide a correct & precise point of view of the organization.
Enable your marketing team to generate and nurture more sales-ready leads, make data-driven decisions, and improve marketing ROI.
Take your clients beyond sales force automation to predict customer needs, personalize engagement, and boost productivity.
Create applications that empower your customer service teams to react to customer needs faster, increasing customer satisfaction and ROI.
Help your field sales teams deliver seamless, end-to-end services with improved resource productivity and real-time collaboration.
Unify clients’ digital, in-store, and back-office operations for personalized customer engagement and more effective operations.
Empower your HR team and people managers to land top candidates and accelerate their success.
Enable your marketing team to generate and nurture more sales-ready leads, make data-driven decisions, and improve marketing ROI.
Take your clients beyond sales force automation to predict customer needs, personalize engagement, and boost productivity.
Create applications that empower your customer service teams to react to customer needs faster, increasing customer satisfaction and ROI.
Help your field sales teams deliver seamless, end-to-end services with improved resource productivity and real-time collaboration.
Unify clients’ digital, in-store, and back-office operations for personalized customer engagement and more effective operations.
Empower your HR team and people managers to land top candidates and accelerate their success.
Specifics: A medium-to-large client base and the vast number of transactions every day.
How Intellika Hitech Systems Microsoft Dynamics CRM Solutions helps:
The power of CRM systems comes into play when B2C companies need to automate the collection and centralization of customer data. Microsoft Dynamics CRM takes full responsibility for this. A comprehensive customer profile and robust CRM capabilities give you complete control over the customer experience. Marketing teams segment customers with targeted messages. While communicating with customers, sales teams gain insight into their personality and purchasing preferences. Dynamics CRM enables service teams to solve problems efficiently without overwhelming customers with too many questions.
Specifics: A medium client base and a larger value of transactions if compared to B2C sales.
How Intellika Hitech Systems Microsoft Dynamics CRM Solutions helps:
With the stakes high and the number of potential customers still high, companies engaged in B2B selling need to streamline their sales processes so that their sales reps can effectively engage with each prospect. When integrated with other enterprise and third-party systems your company uses, Dynamics CRM automatically collects and processes customer data to provide useful insights. Sales reps can focus on the sales process instead of manually creating each customer’s profile and purchase history. This means you can accurately identify prospects and improve deal conversion rates.
Record creation and update rules let you automatically initiate sales activities from customer actions. For example, the system can create a lead from her one social activity. Sales reps continue to nurture leads.
Specifics: A small-to-medium client base, a long sales cycle, multiple decision-makers.
How Intellika Hitech Systems Microsoft Dynamics CRM Solutions helps:
This is the type of sale in which the customer relationship progresses. With Microsoft Dynamics CRM, sales professionals can effectively engage multiple stakeholders in understanding each individual’s role in the decision-making process. When working with prospects, you can not only include contact information and offer details in your CRM profile, but also note their personality, preferences, or preferences to further personalise your communication with them. As much as complex B2B selling focuses on building long-term customer relationships, these records and interaction histories can go a long way in maintaining a high level of communication well into the future.
Sales reps can schedule activities in CRM and receive automatic reminders to contact prospects in a timely manner. In this way, they build the company’s trustworthy reputation in seemingly small steps and lay the foundation for a long-term and fruitful cooperation.
Microsoft Dynamics 365 CRM Services is a Customer Relationship Management software that helps organization manage their customer database, generate new leads, engage with their customers, and resolve customer service issues.
Microsoft Dynamics 365 CRM is a server-client application. It is primarily an IIS-based web application, which also supports extensive web services interfaces. Customers access CRM either by using a browser or by a thick client plug-in.
Also Read : 4 Reasons Why Microsoft Azure and Microsoft Dynamics 365 CRM Are a Perfect Match.
ERP and CRM integration is a way to connect and synchronize your ERP software to your CRM. The reason of ERP and CRM integration is to ensure that automated and consistent information is exchanged between both the systems.
Microsoft Dynamics CRM is now called as Dynamics 365 Customer Engagement.
Managed Solutions: A managed solution is a kind of complete package that can be distributed to others for
installation in the CRM organization.
Unmanaged Solutions: Unmanaged solutions are groups of unmanaged customizations. Each unmanaged
custom solution component can be associated with any number of unmanaged solutions. Unmanaged Solutions
can be exported as a managed solution. Once it is imported into the CRM instance, customizations cannot be
undone.
5 levels of access to security roles for Dynamics 365:
The Remove button helps in releasing the components from the solution and the Delete button removes a
component from CRM.
Dynamics 365 Outlook app allows us to track emails against associated records (i.e. ,accounts/contacts/opportunities/cases). We can also create records in Outlook like Accounts, Contacts,
Opportunities and Cases.
Future readiness is everything in the age of digital disruption, transform or perish
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Old Oriental Building, 1st Floor, 65 M.G. Road, Flora Fountain, Mumbai – 400 023.
