What is Digital Transformation?
While the definition of Digital Transformation is straight forward, the application and interpretation of the same differ based on the context of the company.
Simply put, Digital transformation closes the gap between what digital customers already expect and what analog businesses actually deliver. It is the integration of technology to drive productivity and efficiency into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers.
Under the hood, this transformation is quite complex as it's a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure. This sometimes means walking away from long-standing legacy processes that companies were built upon in favor of relatively new practices that are still being defined.