One of the major players in the Indian Logistics sector was stumped with how their on-premises CRM wasn’t helping productivity. We understood that the existing CRM tool suffered from a lack of user-friendliness and mobility. They had already made huge capital expenditures on the CRM and were yet to see any results as there was… Continue reading How we powered a 25% productivity hike for a leading Logistics firm
The client’s nutraceutical business revolved around specialized selling. It required a complete understanding of customer requirements to commission research for manufacturing and eventually order fulfillment. The stakes we at an all-time high as the unique business model needed a 360-degree view of the customer to be successful. Intellika implemented the customer service module to give… Continue reading How we helped a leading Nutraceutical company to achieve 30% higher customer satisfaction
The client had a complex technology infrastructure in place with multiple CRM systems such as Salesforce and SAGE in use across their products lines. The absence of a unified service desk and lack of integration with the Booking engine led to multiple ad-hoc telephony solutions being adopted. This led to a differentiated agent experience from… Continue reading How we helped a global travel company drive efficiency in their sales process
A leading Indian cement manufacturing company was stuck with a CRM solution that lacked mobility and user-friendliness. As most of the sales and service in the cement manufacturing sector happened at the construction site, the lack of mobility crippled the on-field team as they were not able to enter customer insights on the go. This… Continue reading How we drove visibility, mobility, and sales effectiveness for a leading cement manufacturing company.
Complex technology architectures can often lead to unplanned business circumstances. That’s what happened to our client, a leading Indian real estate developer. They were struggling with a dedicated end-to-end customer relationship management solution and Intellika was called in to advise and implement the right kind of digital transformation strategy for their business. Intellika implemented real… Continue reading How we helped a leading real estate developer end their productivity woes