Dynamics CRM has gained rapid ground in user base from Salesforce over the last
few years. From 2014 onwards, the new age CRM solution is adding a slew of
functionalities to help businesses stay competitive in the long term. This
progress has not gone unnoticed in the world of technology and business.
Gartner too has placed Microsoft Dynamics CRM as a Leader in its "Magic
Quadrant for Sales Force Automation" report.
Customers are choosing Microsoft dynamics over salesforce mainly because
of its cost effectiveness, familiar Microsoft office experience, available in
both on cloud and on premise, Interface Customizations and many more let’s take
a detailed look:
1. Packaging difference- The best part about Microsoft Dynamics CRM is
the ease of integrating a rich suite of features with the software. Their core
package, the Dynamics CRM Online Professional, provides useful functionalities
for both sales teams as well as operations service teams.
2. Comprehensive features – The Dynamics CRM Online Professional
provides a host of features that are not found in one single package in
Salesforce. These include a robust social customer service, web chat feature,
and a great ticketing module that helps in logging, tracking, and assessing
3. In-house strength – For organizations that deal in sensitive data,
Microsoft Dynamics CRM is a great way to keep your hosting in-house and thus
maintain the integrity and safety of your confidential data.
4. Implementation flexibility – Microsoft Dynamics CRM offers a host of
deployment options, thus widening the feasibility of the product in
organizations across different size or scale. Microsoft Dynamics CRM presents
its CRM solution completely in-house, fully on cloud, or even provide a hybrid
model that lets you decide what to keep in-house and what to deploy on the
5. Incredible integration – Microsoft is undoubtedly the preferred
suite of technology solutions for many companies for multiple needs. Be it
calculations or analysis (Excel), mails (Outlook), document management systems
(Sharepoint), word processing (WORD), or backend database (MS SQL), all leading
solutions come from the Microsoft bouquet of technology applications, and hence
makes it easy to integrate with Microsoft Dynamics CRM.
6. Cost/benefit analysis – A quick cost/benefit analysis shows the
metrics such as competitor data for analysis, client lead history, payment
terms or credit details are sorely missing in the Salesforce CRM, but present
in the Microsoft Dynamics CRM
The professional version of
Salesforce has a ceiling of 250 mails, a limitation not present in Microsoft Dynamics
Salesforce (which costs almost same as Microsoft Dynamics CRM, deliveries less
value than Microsoft Dynamics CRM)
7. Reporting dashboard – Microsoft is clearly the winner when it comes
to interactive dashboards and data visualization. The rich elements and real
time notification of dashboard update is what makes Microsoft Dynamics CRM
better than Salesforce.
to get expert help in figuring which CRM solution will align best for your
organization? Then your next move will be to connect with Intellika. We have a great
blend of expertise and experience to deploy the best fit CRM solution for your